Contact Jai Club

Reach us

Have a question about Jai Club? We're here to help. Reach our support team directly by email at [email protected] or use the in-app chat available inside your account. We aim to respond to all email queries within 24 hours. For payment-related queries, including transactions made via PhonePe, GPay, or BHIM, our team can verify and resolve issues faster through in-app chat, where you can share transaction IDs and screenshots directly. For account issues, login problems, or withdrawal queries, email is equally effective. Always include your registered email address and relevant transaction reference when writing to us so we can assist you promptly.

Office hours

Jai Club support is available through two channels:

• Automated in-app chat: available 24/7, every day of the year, ideal for instant answers about game rules, account status, or deposit confirmations from UPI platforms like PhonePe or GPay.
• Live human agents: available Monday to Sunday, 9:00 AM to 9:00 PM IST, handling complex queries such as withdrawal delays, bonus credit issues, and KYC verification.

Queries received outside live-agent hours are logged automatically and addressed at the start of the next available session, typically within minutes of agents coming online at 9:00 AM IST.

Online-only support

Jai Club is a 100% digital platform. All support is delivered exclusively through email and in-app chat, there is no physical office, walk-in counter, branch location, or postal address anywhere in India. Unlike visiting a bank branch or a local service centre, everything at Jai Club is handled remotely and securely. Our online team is fully equipped to resolve it without you needing to visit anywhere in person. Simply open the app, tap the chat icon, or email us to get started.